Effective Date: January 17, 2025
At Advika, we prioritize your satisfaction and aim to provide the best customer experience. If you are not completely satisfied with your purchase, we are here to help.
Cancellation Policy
- You can cancel your order anytime before the order is delivered.
- To cancel an order, please contact us at:
- Email: info@advikashop.com
- Phone: (+91) 8446159526
- Once the cancellation is confirmed, any payment made will be refunded to your original payment method within [X] business days.
Refund Policy
We offer refunds under the following conditions:
- Eligibility for Refunds:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- A valid proof of purchase (receipt or order confirmation) must be provided.
- Timeframe for Refund Requests:
- Refund requests must be initiated within 7 to 8 days of receiving the product.
Process for Refunds:
- Submit your refund request by contacting us at the provided email or phone.
- Once your request is reviewed and approved, the refund will be processed, and the amount will be credited to your original payment method within [X] business days.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items on clearance or sale.
- Products that have been used or damaged after delivery.
- Customized or personalized products.
Returns Policy
If you wish to return an item, please follow these guidelines:
- Eligibility for Returns:
- Returns are accepted within [X] days of delivery.
- Items must be unused and in their original condition.
- Return Process:
- Contact us to initiate the return process.
- You will be provided with a return shipping address and instructions.
- Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
Exchange Policy
- Exchanges are allowed for defective or damaged items.
- To request an exchange, please contact us with proof of defect (photos or video) within [X] days of delivery.
Contact Us
For further assistance or inquiries regarding our Refund and Returns Policy, feel free to reach out:
- Email: info@advikashop.com
- Phone: (+91) 8446159526
